Change management - why all the fuss?

Change management is a common topic in projects and programs of any size and complexity. Oftentimes people question what it is and why it is so important. At Flow Logic, we believe this needs to change. Read on to find out why but first let’s start with a brief introduction to the topic.

1.What is change management?

Change management is easily defined as the approach in which change is implemented. It is about preparing and supporting employees for organisational change and is needed when the initiative results in changes to processes, tools, ways of working, roles and responsibilities (and the list goes on). In other words, in any given project you will probably have come across so far.

2.Why is change management important?

How we handle or mishandle change has a direct impact on how people feel and how they perceive change. Not managing change effectively can lead to an acute sense of uncertainty and change fatigue. Employees are likely to experience enhanced levels of stress and anxiety, lower motivation and morale, lack of purpose and creativity, or even fear. Naturally, employees are growing more resistant to change. According to the Gartner Workforce Change Survey in 2022, only 38% of employees were willing to change work behaviours to support organisational changes compared to 74% in 2016.

Change management is the driving force behind the adoption of the introduced change. Projects set out to deliver some kind of benefit to an organisation or a group of stakeholders. For example, a new system is being rolled out to improve customer experience or information transparency between teams involved in the same process. The system may have gone live but until it is used as intended, the target benefits will not be fully realised.

3.What can organisations do in times of change?

There is a growing need for businesses to better support their people through increasingly frequent and complex change. A conscious change management effort and a people-centric mindset is what would ultimately drive your project to sustainable success. A couple of ways to improve how change is managed in your organisation are:

  • Dedicating a change management resource with the needed expertise and experience on your projects and programs;
  • Building change management capability across the organisation, including project members and leadership teams.

Get in touch with us if you would like to learn more about what you can do as an organisation to support your employees in times of change. We are here for you to develop and establish the most effective approach to manage change, considering the specifics of the change at hand, organisational culture, preferred way of working, lessons learned and other ongoing projects and programs.

Stay tuned for more posts on this topic as we dive into the ‘how’ and share practical tips on effective change management.